Question 1

Why is my first visit more than just a haircut?

Accepted Answer

Your curls deserve more than a quick snip. Your first visit is about understanding how your hair works, what it needs, and how to achieve consistent results at home. That's why initial appointments include personalized education, a full consultation, and customized care. Once we've laid that foundation, you'll be able to book à la carte services like haircuts anytime.

Question 2

Where is your salon located?

Accepted Answer

I work inside Hair for You Salon, located at 6401 Indiana Avenue, Lubbock, TX 79413.

Question 3

How do I prepare my hair for my appointment?

Accepted Answer

Please come to your appointment with clean, dry hair that has been styled down for at least the last 24 hours.  Most people wash their hair the night before or the day of their appointment.  Use as few styling products as you can depending on your lifestyle and schedule for the day of.  Do NOT use any stiff or sticky gels, mousses or sprays.  I must be able to see how your hair lays naturally in order to give you a balanced haircut.

Question 4

Do you cut curly hair wet or dry?

Accepted Answer

I am certified in various curly cutting and coloring techniques. Some professional brands advocate for wet cutting, while others prefer dry cutting. Each method has its purpose and end result. I typically cut most types of curly hair dry, but it ultimately depends on the look you want to achieve!

Question 5

Am I required to purchase products from you?

Accepted Answer

I carry and use Innersense Organic Beauty products in the salon. I love these products because they work well for curly hair, and I can help troubleshoot any issues since I know the line well. However, the Uninhibited Curls method is not based on any single brand of products, techniques, or treatments. I teach you why we need certain products, which ingredients to look for and avoid, and the system will work as long as you stay within those parameters, regardless of the brand you choose. So, no, you are not required to purchase products from me.

Question 6

What kind of In Salon Treatments are you talking about?

Accepted Answer

I offer targeted treatments designed specifically for curly hair, depending on what your curls are asking for. This includes:
Deep Conditioning Treatments – for moisture and softness
Scalp Treatments – to soothe irritation, remove buildup, and promote healthy growth
Detox Treatments – to clarify the hair and reset product-heavy curls
Bond-Building Treatments – to repair and strengthen damaged or color-treated curls
Hydration Boosts – for dry, brittle curls that need elasticity and shine
Curl Reset Treatments – a full reset experience including scalp exfoliation, clarifying cleanse, detox, and both protein + moisture rebalancing
These services help keep your curls thriving between appointments and are tailored to your specific needs at the time of your visit.

Question 7

What can I expect during my visit?

Accepted Answer

Your visit is all about education, care, and clarity. Here's what you can expect:

- Consultation: We'll discuss your hair’s history, current routine, and goals.
- Coaching: Learn how to care for and style your curls at home.
- Tailored Service:  Get a customized haircut and/or color based on your needs.
- Product Education: Hands-on guidance on product use and techniques.
- Supportive Environment: A calm space where no question is too small.
- Ongoing Resources: Access to tools and resources after your visit.

Your experience is designed to empower you with a style you love and the know-how to recreate it confidently at home.

Question 8

How long should I plan on being at the salon for my appointment?

Accepted Answer

Initial appointments are longer than returning appointments.  For your first visit, plan to be at the salon for 2.5 to 3 hours.  For returning appointments, expect a haircut to take 15 minutes to 1 hour and 15 minutes depending on if we only cut or you get a shampoo and/or curl set.  Expect a color service to be an additional hour to hour and a half.

Question 9

What is the Curl Lounge?

Accepted Answer

The Curl Lounge is your private client support hub — a digital space created just for my guests to help them succeed long after their salon visit. Inside, you’ll find:
Step-by-step video tutorials on wash days, product application, diffusing, and more
Product recommendations tailored to different curl types and needs
Shopping guides, ingredient tips, and styling refresh routines
Answers to common questions and troubleshooting help
Ongoing education so you can grow more confident with every curl
It’s designed to support you between visits — so you never feel like you’re doing this alone.

Question 10

How do you define current client?

Accepted Answer

Although I can't see everything you do, I do have the ability to see your participation in the events, comments on the trainings, curl question submissions and other views on some online forums.  If you have not participated in any online trainings, had an in salon appointment with me, or been active in my community in about 6-9 months, I might remove you from the community as then you will not be considered a current client.

Question 11

What Payment Methods do you accept?

Accepted Answer

I currently accept debit cards, credit cards, cash, Apple Pay,  After Pay and PayPal.

Proof of identity may be required for credit/debit card acceptance.

Question 12

What can I bring with me?

Accepted Answer

You can absolutely bring a drink or snack with you if you want to. I love Dr Pepper, by the way:)

Bring all of the products you currently use, or bring a photo of them where the ingredients can be clearly read.

Please make arrangements for small children before your appointment. Life is crazy and sometimes we need to bring them with us, but the salon is a very dangerous place for children and you and I will be engaged so you will not be able to care for them very well.

Question 13

What if I'm Late?

Accepted Answer

In order to continue providing the best possible service to my guests, I will not allow any clients' late arrival to affect another guest in my business.

I appreciate you being 5 minutes early for your appointment. If you are 10 minutes or more late, I will reschedule your appointment and a fee of $50 may be due before your next appointment is reserved.

If you are 1-10 minutes late, a fee of $10 will be added to your service ticket. If I am running 1-10 minutes late, I will discount your service by $10.

This policy allows me to always have plenty of time to serve my guests thoroughly and will ensure I am always running on time for you at each visit.

Question 14

What if I need to Cancel or Reschedule?

Accepted Answer

In order to continue providing the best possible scheduling options to my guests, I require 36 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 36 hours notice or fail to show up for a scheduled appointment, a $50 fee applies and will be due before a new appointment can be scheduled.

Your payment may be made by credit card over the phone or I can send you a virtual invoice.
Once you've paid the cancellation fee, I will remove the restriction placed on your account and you'll be able to secure your next appointment.

Please note, I am generally booked out three or more weeks so you will have to wait sometime to get scheduled back on my calendar.

You will receive a text message reminder 48 hours before your appointment, giving you a 12 hour window to cancel or reschedule your appointment and not be in violation of the cancellation policy.

Question 15

What if I don't like my Hair or my Products?

Accepted Answer

I strive to offer my guests the highest level of guest satisfaction.
If you are having challenges with your cut or color, let me know within 7 days of your visit.

If after reviewing the consultation form we completed together, I can see that I missed the mark in the execution of your services, I'm happy to correct the issue with no additional charge.

If you are simply looking for a different result than what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals.

Every effort will be made to get you back into the salon within 7 days of your redo request.

Please note that if you do not notify me within 7 days of your dissatisfaction, the redo policy becomes null and void and all services are subject to my regular pricing.
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges atfull credit for 30 days from your initial purchase provided there is at least 60% of the product remaining.
Retail purchase refunds are not available. I will exchange your purchased product for anotherproduct that I believe is better suited to meet your needs and goals.
Shipping fees are non-refundable for any products that were shipped to you directly by our salon.

Question 16

Hair Services Agreement

Accepted Answer

Hair Services Agreement: I understand that my stylist will work to achieve the agreed upon result. Should I feel the result differs from what we agreed to achieve, I have 7 business days to request a service adjustment free of charge. If I do not request a service adjustment within 7 days of the services rendered, I understand that I am no longer entitled to a service adjustment and any changes requested will have to be paid services.

I understand that If I change my mind and now desire a result that differs from what was discussed In the consultation, I am not entitled to a service adjustment.

Hair History Falsification Agreement: I agree to be fully honest and transparent with my stylist as we talk about my hair history. I understand that anything I've done previously to my hair and anything I may choose to do In the future will affect the results of services received at the salon. I understand that falsification of hair history will result In an undesirable outcome Including, but not limited to: Hair breakage Uneven color Undesirable color Irreparable damage

Should any of the above occur and It Is determined that I have falsified hair history, I will not be entitled to any reparative services, treatments or refunds.

Question 17

What is your Client and Salon Safety Policy?

Accepted Answer

Client, staff, and personal safety is always my top priority in the salon. Therefore, I require all guests to follow our health and safety policies.

Child Safety Policy: Children under 12 are welcome only if they are receiving a service. They may not accompany a parent unless they too are booked for a service of the same length at the same time with another stylist. Salons can be dangerous for children due to potential falls, cuts, or exposure to harmful chemicals. I also aim to create a relaxing experience for all guests, and children can be a distraction. Please make childcare arrangements during your appointments.

You will always receive a clean drape, and my chair and station will be fully sanitized before your arrival.

If you or anyone in your home has experienced any symptoms of illness, please reschedule your appointment according to my cancellation policy guidelines.

Frequently Asked Questions